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Virtuagym Feedback & Support

We are continuously improving this system. Your feedback will always be appreciated. Use this group to report bugs, suggest new features or give compliments about the system. We'll try to get back to you within 24 hours.

Thanks for your input!
Team Virtuagym
auto46938 14-02-2012 14:17
Hi
Just for tell you about a spammer
lauran999paul
16-02-2012 00:05
Thanks for reporting. We noticed it already and removed this person immediately. Sorry for the inconvenience and thanks again!
26-02-2012 23:31
fed up i gave all the crap up even tho i dident have that much in first place only need to lose a stone been exercising every day and dosent seem to be doing anything getting fed up anyone else having this trouble i could realy do with a boost right now sorry dont mean to moan and well done for everyone whos trying and winning i know its hard work
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Please add so this types of Push-ups (or better all types of Pushups) will count in the Pushups Challenges!
* Push-up Close / Diamond
* Push-up, left - AP
* Push-up, right - AP
2 days ago
Hi Daniel, thanks for your message! We have added the Push-up, left - AP and Push-up, right - AP so you should be able to find that. We are working on an official version for the push-up close and push up diamond. You can find an amateur version in the system right now though :-)
OK, but the "Push-up, left - AP" and "Push-up, right - AP " do not sum up in the challenges, like http://virtuagym.com/challenge/pushups
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$UGE 2 weeks ago
Suggest adding additional "connection" options to allow for import of heart rate, activity, and calorie information. This should help automate input of some of our activities into Virtuagym. While important, any time savings in our busy lives is a positive improvement for the site. One example would be "Strava" to import biking and running distances, info, ect.
2 weeks ago
I did just find out about the Virtuagym cardio app, does not look like it has and IOS version, so I look forward to seeing one, but sometimes it's still nice to have some sport specific apps that can provide additional data and could sync to VG.
2 weeks ago
Hi Mury, thanks for your message! We do indeed have a cardio app for Android, and hope to support that for iOS soon. We are also looking into supporting apps like Google Fit to synchronize with our software, so you won't have to manually track a lot of stuff. Thanks for your feedback though, I will forward it to my colleagues and see what we can do about it (for example the connection with Strava).
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jessica.kosturko 2 weeks ago
I would love to see a way to save a days workout for later (save in my workouts). Also a way to add an activity from a past day into todays workout (maybe long press for more options).

This app is really great and I keep coming back to it! I just got bluetooth headphones so that I can listen to the counting and not be tied to my phone. Great stuff! Keep up the good work!
2 weeks ago
HI Jessica, thanks for your message! Good to hear you are happy with the app. The features you're describing are possible in the activity calendar, but I believe you'd like them added in the workouts-section right? If you go online, you will see you're able to copy and move entire days or certain exercises from one day to another. I will forward your feedback to my colleagues though, and see if we can add it into the workout app. Thanks again!
Great! Usually in using the mobile app when I want to copy it... And i looked in the calender for the copy feature. I'll go back and check.It is correct that i would like to save a days activities as a without.. That'd be at spectacular! Thanks! Jess
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Susan S 2 weeks ago
I would love to have a 'Notes' text box on my Food Diary page. Helpful to explain a food choice, note that I made a food substitution, make general comments on food choices for the day.
2 weeks ago
Hi Susan, thanks for your message! I love the idea of having a notes section on that page. I have forwarded this to my colleagues and will look into the possibilities. Thanks again!
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a_m_skinn 3 weeks ago
So I am late to the party! I like the website but I missed there is an app.
3 weeks ago
There's a lot for you to explore then! Don't forget to check out our nutrition app as well, it's pretty awesome ;-)
6 days ago
Hi, do you know when and if the scanner option will be added for the nutrition app?
5 days ago
I do not.
2 days ago
Hi Jumaane, we're currently testing out the barcode scanner, and it's looking good! We hope to release this feature with one of the next updates :-)
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teresetye 4 weeks ago
Can I sync Virtuagym fitness data with iPhone Health app? The food app synced but can't see how to get the fitness data to sync.
thanks,
Terese
No the fitness app does not sync with the health app yet, we are looking at implementing this in the future.
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robertadrake 4 weeks ago
Hi, appears that my phone app no longer recognises my pro membership... Help

Thanks
Robert
Hi Robert,
Are you talking about the iphone or android app?
and the Fitness or Food app?
4 weeks ago
Hi Android fitness app been using it for ages and it's awesome was going to reinstall but didn't want to loose all my training programs.

Thanks
Robert
You can reinstall without losing any data. Just make sure you press the sync button in the app and wait for it to finish the sync process.

After reinstalling the app, the app will download your data from our website again, so as long as the data on the website is up to date, you won't lose anything.

This will hopefully solve your problem, and I will forward this problem to our Android developer.
4 weeks ago
Thanks Richard, perfect. Uninstalled, reinstalled and resynced and all my workouts are back and my pro subscription is recognised. Many thanks, keep up the good work - the app is excellent.

Robert
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Gabhan Sludden previous month
i can't log into the fintess or nutrition app, it keeps saying that i have tried to many times, any help??
previous month
Please log out here on the website and log back in. This way you can unlock your account.
previous month
I cant download app comes back with error occurred?
previous month
Hi Louise, could you provide some more details on this
- What platform (android / iOS)
- What app do you try to download
- When exactly does this error occur?
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MyInnerFan previous month
Hi, I was wondering how I sync my fitbit to virtuagym? I've seen a few people mention they've done so, but I have been unable to figure out how. Thank you in advance for any assistance provided.
previous month
Hi Robert, thanks for your message! You can read all about connecting your FitBit in this article:
https://virtuagym.zendesk.com/hc/en-us/articles/201275362-How-can-I-link-Virtuagym-with-Fitbit-

good luck!
previous month
That was easy. Thank you so much for your assistance!
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serch previous month
Como se calcula las raciones/porciones de cada grupo de alimento (cereales/panes, veduras,frutas, carnes, azucares,etc.) en un plan alimenticio?
previous month
Hi Sergio, thanks for your message! At this time, we only actively track carbs/proteins/fats and calories. You can find all other micronutrients when looking at more information about the products though. In the future, you will be able to see daily advice for micro nutrients as well.
2 weeks ago
i would love the option to track other nutrients also. looking forward to it.
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1 days ago
Daniel (MrStrumpan) commented on a message in the group Virtuagym Feedback & Support   OK, but the "Push-up, left - AP" and "Push-up, right - AP " do not sum up in the challenges, like http://virtuagym.com/challenge/pushups  
2 days ago
Floor Ploeg commented on a message in the group Virtuagym Feedback & Support   Hi Daniel, thanks for your message! We have added the Push-up, left - AP and Push-up, right - AP so you should be able to find that. We are working on an official version for the push-up close and push up diamond. You can find an amateur version i...  
2 days ago
Floor Ploeg commented on a message in the group Virtuagym Feedback & Support   Hi Jumaane, we're currently testing out the barcode scanner, and it's looking good! We hope to release this feature with one of the next updates :-)  
2 days ago
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